Client Relations Manager

Job Summary

Responsible for managing and growing commercial relationships with Umu-Gas CNG and NGL offtake customers, distributors, and industrial clients. The role serves as the primary commercial point of contact for clients, ensuring contract compliance, service reliability, and high levels of customer satisfaction, while identifying opportunities to expand the client base and strengthen revenue performance ahead of and following first gas.

Job Details

Serve as the primary commercial contact for existing and prospective CNG and NGL offtake clients
Negotiate, review, and manage offtake agreements, supply contracts, and service level agreements in coordination with Legal and Commercial functions
Onboard new clients, including credit vetting, contract execution, and delivery setup coordination with Logistics
Monitor contract performance and delivery schedules, working closely with the Logistics Manager to resolve supply or scheduling issues
Investigate and resolve client billing queries, service complaints, and commercial disputes in a timely and professional manner
Develop and maintain a client relationship management (CRM) system, ensuring accurate records of contracts, communications, and account history
Track and report on client satisfaction, contract renewals, revenue performance, and key account metrics to the Commercials and Business Development Manager
Identify and develop new business opportunities within the domestic gas market to support customer base growth
Coordinate client-facing communications during planned maintenance, turnarounds, or supply disruptions
Support pricing reviews, market intelligence gathering, and competitor analysis to inform commercial strategy

Represent Umu-Gas at industry events, client meetings, and regulatory engagements as required

Requirements

Minimum of 7 to 10 years' experience in client relations, key account management, or commercial roles within the oil and gas, energy, or industrial B2B sector; direct experience with CNG, NGL, LPG, or gas offtake agreements is highly desirable; demonstrable track record of managing key accounts and contract negotiations

Benefits

HMO

Leave

Conducive Learning

Environment

Etc

About Company

Oilserv Group

https://oilservcareers.seamlesshiring.com

Oilserv Limited is a leading provider of integrated engineering, procurement, construction, installation & commissioning (EPCIC) services and complementary solutions across the asset and program life cycle within the onshore, offshore and subsea market segments of the oil and gas sector.